Zendesk has expanded its suite of customer interaction tools by acquiring Klaus, an AI-powered quality management platform based in Estonia. Details of the transaction remain undisclosed, but the integration of Klaus underlines Zendesk's commitment to enhancing its workforce engagement management solutions. The move signals Zendesk's continued growth in the competitive SaaS market, aiming to offer more comprehensive services to its global client base. Investors and customers alike may anticipate new, innovative offerings following this strategic acquisition.