Microsoft's Copilot for Microsoft 365, a business AI assistant built on OpenAI's ChatGPT technology, has received a mixed bag of feedback from testers.

Though finding its automated writing and meeting summarization features valuable, users have raised concerns about Copilot's cost-effectiveness and accuracy.

Some companies praise the AI for saving time—up to 30 minutes for meeting summaries and six minutes for drafting—but frustration arises from its $30 per user price tag and errors, such as fabricating responses or mismanaging data in Excel. Despite the lukewarm reception and minor market share gains for some AI ventures, Microsoft reports unprecedented demand for Copilot and a strong AI-driven financial quarter.

As mixed reviews from business users continue to surface, Microsoft is looking to enhance Copilot's reliability and user guidance, aiming to turn skepticism into widespread adoption across industries.