Gladly, a San Francisco-based customer service platform, raised $40M in funding.

The round was led by AVP. The company plans to use the funds to expand its operations and business reach.

Gladly, led by CEO Joseph Ansanelli, offers an AI-powered, people-centered platform that unifies customer interactions into a single conversation, enhancing customer loyalty and reducing costs.

The platform is utilized by brands like Nordstrom, Warby Parker, and Crate & Barrel.