Forward.ai, a NYC-based data-science automation platform provider, acquired LoudnClear.ai, a leader in conversational AI for customer service.

The deal, with undisclosed terms, will expand Forwrd.ai’s capabilities by integrating new customer support platforms like Salesforce Service Cloud, Zendesk, and Intercom.

With this acquisition, Forwrd.ai aims to enhance its offerings for B2B SaaS RevOps leaders, enabling more efficient customer service operations globally.

Founded by Kobi Stok, Forward.ai serves clients such as Jasper.AI, WalkMe, and DelTek, leveraging integrations with Salesforce, Hubspot, and more.